This is another tremendous interview from the recent ACI Europe Commercial and Retail Conference. Here, Luigi Battuello, Chief Commercial Officer, SEA Milan Airports, takes us through the key reasons for the success the airports have achieved as a result of their remarkable transformation post Covid. The 41% increase in sales has also delivered a 15% increase in average spend per passenger – a dramatic contrast with the industry average.
“We need to keep innovating. And it’s not just a slogan – I really mean it”, he says. Both Milano Malpensa and Milano Linate airports have effectively undergone a complete ‘rejuvenation’ process, coming out of Covid stronger, better, and delivering a vastly improved and better aligned customer experience. And the proof is there for all to see in this video interview.
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