Introduction: by Peter Marshall
This is a very inclusive and insightful interview with Kevin Zajax. What’s covered? A lot, including his views on the latest strategic partnerships, the industry’s digital response to COVID-19, new generational expectations, the use of robots, Nike’s Rise store, the need for greater retail and F & B morphing at airports and how the evolution of digital retail will drive change. According to Kevin, the simple truth is: ”we have moved to a digital-led world”. Face it, embrace it.